Registration Service
Customer Satisfaction Survey
Your comments regarding the service you received from the Registration Service are very important to us. Would you please spare a few moments to complete this short survey which will help us to improve the service we are able to offer.
All information provided will be treated in the strictest confidence and only used for service development and improvement purposes. Please only provide personal data where clearly requested and be careful not to provide any information that could be used to identify any other persons when filling in the text boxes.
What was the reason for your contact or visit to the Registration Service?
Register a birth
Register a death
Give notice of marriage / civil partnership
Attend a ceremony
Copy of a certificate
What date did you visit the office?
How many days did you have to wait to get an appointment to register a birth?
Within 5 working days
More than 5 working days at a mutually convenient time
More than 5 working days not at a mutually convenient time
How many days did you have to wait to get an appointment to register a death?
Within 2 working days
More than 2 working days at a mutually convenient time
More than 2 working days not at a mutually convenient time
How many days did you have to wait to get an appointment to give notice of marriage / civil partnership?
Within 10 working days
More than 10 working days at a mutually convenient time
More than 10 working days without a mutually convenient time
At your appointment, how long did you have to wait to see a Registrar?
1-5 mins
5-10 mins
10-15 mins
15-20 mins
More than 20 mins
What date did you place an order for a copy of a certificate?
Which certificate service did you use?
Standard Service
- certificate requests can take up to 15 working days from date of purchase at a total cost of £11 per certificate and will be posted out by 2nd class post.
Priority Service
- certificate requests will be processed within 24 hours of receipt at a total cost of £35 per certificate and will be posted first class, but can be collected in person at the Register Office from 10:00am the next working day.
Standard Service - £11.00
Priority Service - £35.00
How many days did you have to wait to receive a copy of a certificate via the Standard Service?
Within 20 working days
More than 20 working days
How many days did you have to wait to receive a copy of a certificate via the Priority Service?
Within 3 working days
More than 3 working days
How satisfied or dissatisfied were you with the following?
Very satisfied
Fairly satisfied
Neutral
Fairly dissatisfied
Very dissatisfied
Not applicable
Opening hours
Opening hours Very satisfied
Opening hours Fairly satisfied
Opening hours Neutral
Opening hours Fairly dissatisfied
Opening hours Very dissatisfied
Opening hours Not applicable
Access to office
Access to office Very satisfied
Access to office Fairly satisfied
Access to office Neutral
Access to office Fairly dissatisfied
Access to office Very dissatisfied
Access to office Not applicable
Politeness of staff
Politeness of staff Very satisfied
Politeness of staff Fairly satisfied
Politeness of staff Neutral
Politeness of staff Fairly dissatisfied
Politeness of staff Very dissatisfied
Politeness of staff Not applicable
Efficiency of staff
Efficiency of staff Very satisfied
Efficiency of staff Fairly satisfied
Efficiency of staff Neutral
Efficiency of staff Fairly dissatisfied
Efficiency of staff Very dissatisfied
Efficiency of staff Not applicable
Level of service
Level of service Very satisfied
Level of service Fairly satisfied
Level of service Neutral
Level of service Fairly dissatisfied
Level of service Very dissatisfied
Level of service Not applicable
Overall experience
Overall experience Very satisfied
Overall experience Fairly satisfied
Overall experience Neutral
Overall experience Fairly dissatisfied
Overall experience Very dissatisfied
Overall experience Not applicable
If you would like to provide any comments, observations or recommendations, please specify below:
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