Registration Service
Customer Satisfaction Survey

Your comments regarding the service you received from the Registration Service are very important to us. Would you please spare a few moments to complete this short survey which will help us to improve the service we are able to offer.
 
All information provided will be treated in the strictest confidence and only used for service development and improvement purposes. Please only provide personal data where clearly requested and be careful not to provide any information that could be used to identify any other persons when filling in the text boxes.
  What was the reason for your contact or visit to the Registration Service?
 
  How many days did you have to wait to get an appointment to register a birth?
  How many days did you have to wait to get an appointment to register a death?
  How many days did you have to wait to get an appointment to give notice of marriage / civil partnership?
  At your appointment, how long did you have to wait to see a Registrar?
 
  Which certificate service did you use?
Standard Service - certificate requests can take up to 15 working days from date of purchase at a total cost of £11 per certificate and will be posted out by 2nd class post.
Priority Service - certificate requests will be processed within 24 hours of receipt at a total cost of £35 per certificate and will be posted first class, but can be collected in person at the Register Office from 10:00am the next working day.
  How many days did you have to wait to receive a copy of a certificate via the Standard Service?
  How many days did you have to wait to receive a copy of a certificate via the Priority Service?
  How satisfied or dissatisfied were you with the following?
  Very satisfied Fairly satisfied Neutral Fairly dissatisfied Very dissatisfied Not applicable  
  Opening hours  

  Access to office  

  Politeness of staff  

  Efficiency of staff  

  Level of service  

  Overall experience  
 
 
   
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