Marriage Service
Customer Satisfaction Survey
Congratulations on getting married!
We hope your special day was all you hoped for and much more!!
Here at Torfaen Registration Service we look to continuously improve the level of service we offer our customers. In light of this, we wondered if you could complete a short survey on the service you received.
All information provided will be treated in the strictest confidence and only used for service development and improvement purposes. Please only provide personal data where clearly requested and be careful not to provide any information that could be used to identify any other persons when filling in the text boxes.
Date of ceremony:
Where did you hold your ceremony?
The Civic Centre, Pontypool
The Parkway Hotel, Cwmbran
Greenmeadow Golf and Country Club, Cwmbran
Llanyrafon Manor, Cwmbran
How satisfied were you with the ceremony room?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
If you have any comments to make about the ceremony room, please use the box below:
Initial contact with the Registration Service
How did you make initial contact with Torfaen Registration Service to arrange your ceremony?
By phone
By email
Other (please specify below)
When you contacted the registration office, were you greeted in both Welsh and English languages?
Yes
No
If your call went to voice mail, did you receive a call back within 24 hours?
Yes
No
Not applicable
To what extent do you agree or disagree with the following statements?
Upon contact with the Registration Service, staff...
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Were helpful
Were helpful Strongly agree
Were helpful Agree
Were helpful Neutral
Were helpful Disagree
Were helpful Strongly disagree
Were polite
Were polite Strongly agree
Were polite Agree
Were polite Neutral
Were polite Disagree
Were polite Strongly disagree
Answered questions fully in relation to ceremony booking
Answered questions fully in relation to ceremony booking Strongly agree
Answered questions fully in relation to ceremony booking Agree
Answered questions fully in relation to ceremony booking Neutral
Answered questions fully in relation to ceremony booking Disagree
Answered questions fully in relation to ceremony booking Strongly disagree
Explained clearly the procedure for ‘giving notice’
Explained clearly the procedure for ‘giving notice’ Strongly agree
Explained clearly the procedure for ‘giving notice’ Agree
Explained clearly the procedure for ‘giving notice’ Neutral
Explained clearly the procedure for ‘giving notice’ Disagree
Explained clearly the procedure for ‘giving notice’ Strongly disagree
Legal preliminaries to ceremony
Did you attend Torfaen Register Office to give your Notice of Marriage?
Yes
No
To what extent would you agree or disagree with the following statements?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
We were able to get an appointment within 10 working days or at a mutually convenient time
We were able to get an appointment within 10 working days or at a mutually convenient time Strongly agree
We were able to get an appointment within 10 working days or at a mutually convenient time Agree
We were able to get an appointment within 10 working days or at a mutually convenient time Neutral
We were able to get an appointment within 10 working days or at a mutually convenient time Disagree
We were able to get an appointment within 10 working days or at a mutually convenient time Strongly disagree
The waiting area was comfortable when we visited the office
The waiting area was comfortable when we visited the office Strongly agree
The waiting area was comfortable when we visited the office Agree
The waiting area was comfortable when we visited the office Neutral
The waiting area was comfortable when we visited the office Disagree
The waiting area was comfortable when we visited the office Strongly disagree
We were seen within 15 mins of our appointment time
We were seen within 15 mins of our appointment time Strongly agree
We were seen within 15 mins of our appointment time Agree
We were seen within 15 mins of our appointment time Neutral
We were seen within 15 mins of our appointment time Disagree
We were seen within 15 mins of our appointment time Strongly disagree
We were treated with dignity and respect
We were treated with dignity and respect Strongly agree
We were treated with dignity and respect Agree
We were treated with dignity and respect Neutral
We were treated with dignity and respect Disagree
We were treated with dignity and respect Strongly disagree
The actions we needed to take following our notice were fully explained to us
The actions we needed to take following our notice were fully explained to us Strongly agree
The actions we needed to take following our notice were fully explained to us Agree
The actions we needed to take following our notice were fully explained to us Neutral
The actions we needed to take following our notice were fully explained to us Disagree
The actions we needed to take following our notice were fully explained to us Strongly disagree
Did you receive a Marriage Pack, containing your ceremony options and choices?
Yes
No
When given/sent the pack were you given information on how to complete the forms and when to return it?
Yes
No
How could the Marriage Pack be improved?
Your marriage ceremony
To what extent do you agree or disagree with the following statements about the Registrar(s) who conducted your ceremony on the day?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
They were polite and informative
They were polite and informative Strongly Agree
They were polite and informative Agree
They were polite and informative Neutral
They were polite and informative Disagree
They were polite and informative Strongly Disagree
They treated us with courtesy and respect
They treated us with courtesy and respect Strongly Agree
They treated us with courtesy and respect Agree
They treated us with courtesy and respect Neutral
They treated us with courtesy and respect Disagree
They treated us with courtesy and respect Strongly Disagree
They made us feel comfortable
They made us feel comfortable Strongly Agree
They made us feel comfortable Agree
They made us feel comfortable Neutral
They made us feel comfortable Disagree
They made us feel comfortable Strongly Disagree
They were smart and well presented
They were smart and well presented Strongly Agree
They were smart and well presented Agree
They were smart and well presented Neutral
They were smart and well presented Disagree
They were smart and well presented Strongly Disagree
They made us feel supprted through our ceremony
They made us feel supprted through our ceremony Strongly Agree
They made us feel supprted through our ceremony Agree
They made us feel supprted through our ceremony Neutral
They made us feel supprted through our ceremony Disagree
They made us feel supprted through our ceremony Strongly Disagree
Overall, how satisfied are you with the level of service you received from the Torfaen Registration Service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
If you have any further comments or suggestions for improvement relating to the service you received, please use the box below:
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