Marriage Service
Customer Satisfaction Survey

Congratulations on getting married!

We hope your special day was all you hoped for and much more!!

Here at Torfaen Registration Service we look to continuously improve the level of service we offer our customers. In light of this, we wondered if you could complete a short survey on the service you received.
All information provided will be treated in the strictest confidence and only used for service development and improvement purposes. Please only provide personal data where clearly requested and be careful not to provide any information that could be used to identify any other persons when filling in the text boxes.
  Where did you hold your ceremony?
  How satisfied were you with the ceremony room?

Initial contact with the Registration Service

  How did you make initial contact with Torfaen Registration Service to arrange your ceremony?
  When you contacted the registration office, were you greeted in both Welsh and English languages?
  If your call went to voice mail, did you receive a call back within 24 hours?
  To what extent do you agree or disagree with the following statements?

Upon contact with the Registration Service, staff...
  Strongly agree   Agree   Neutral   Disagree   Strongly disagree  
  Were helpful          

  Were polite          

  Answered questions fully in relation to ceremony booking          

  Explained clearly the procedure for ‘giving notice’          

Legal preliminaries to ceremony

  Did you attend Torfaen Register Office to give your Notice of Marriage?
  To what extent would you agree or disagree with the following statements?
  Strongly agree   Agree   Neutral   Disagree   Strongly disagree  
  We were able to get an appointment within 10 working days or at a mutually convenient time          

  The waiting area was comfortable when we visited the office          

  We were seen within 15 mins of our appointment time          

  We were treated with dignity and respect          

  The actions we needed to take following our notice were fully explained to us          
  Did you receive a Marriage Pack, containing your ceremony options and choices?
  When given/sent the pack were you given information on how to complete the forms and when to return it?

Your marriage ceremony

  To what extent do you agree or disagree with the following statements about the Registrar(s) who conducted your ceremony on the day?
  Strongly Agree   Agree   Neutral   Disagree   Strongly Disagree  
  They were polite and informative          

  They treated us with courtesy and respect          

  They made us feel comfortable          

  They were smart and well presented          

  They made us feel supprted through our ceremony          
  Overall, how satisfied are you with the level of service you received from the Torfaen Registration Service?
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