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Improving Social Care Services
Torfaen’s Annual Report of the Director of Social Services 2009-10 has been published and we want to know if you think it is an accurate reflection of our social care services.

We would be grateful if you would complete the following short questionnaire (all information will be dealt with in confidence).

The questionnaire is designed to only ask the questions that are applicable to your circumstances, so it is normal if question numbers are skipped.  Also, depending on your answers, you may need to scroll down on some pages to see the page buttons.

There is no need to leave your name; however, if you specifically want us to reply to your comments, please provide your contact details.

Please do not use the survey to make a formal complaint.  
If you are unhappy about the social care services you are receiving, please use our complaints process.
If you want to comment on this questionnaire, please email DOSC@torfaen.gov.uk

If you experience any technical problems, please email research@torfaen.gov.uk

Thank you
1. Are you or any of your family currently receiving or recently received support from any of the social care services in Torfaen?

PLEASE ANSWER BOTH PARTS
     
  Children's Services    
  Adult Services    
2. Which of the following Children's Services are you or your family receiving?

TICK ALL THAT APPLY
 
3. Which of the following Adult Services are you or your family receiving?

TICK ALL THAT APPLY
 
4. Having read the Annual Report of the Director of Social Services 2008-9, how accurate or inaccurate does it reflect your own experiences of Children's Services in Torfaen?

SLIDE THE BAR TO MAKE YOUR CHOICE FOR EACH SERVICE YOU HAVE EXPERIENCED
   
   
   
   
   
   
   
 
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6. Having read the Annual Report of the Director of Social Services 2008-9, how accurate or inaccurate does it reflect your own experiences of Adult Services in Torfaen?

SLIDE THE BAR TO MAKE YOUR CHOICE FOR EACH SERVICE YOU HAVE EXPERIENCED
   
   
   
   
   
   
   
   
 
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8. How strongly do you support the priorities for developing future Children's Services that we have set out in the annual report?

SLIDE THE BAR TO MAKE YOUR CHOICE FOR EACH SERVICE YOU HAVE EXPERIENCED
   
   
   
   
   
   
   
 
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10. How strongly do you support the priorities for developing future Adult Services that we have set out in the annual report?

SLIDE THE BAR TO MAKE YOUR CHOICE FOR EACH SERVICE YOU HAVE EXPERIENCED
   
   
   
   
   
   
   
   
 
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Torfaen County Borough Council is committed to achieving equality of opportunity as an employer and in all aspects of our business.  The Council will ensure that the community we serve and current and potential members of staff have an equal opportunity to access all our services.  The Council will seek to ensure that no one receives less favourable treatment on the grounds of disability, race, language, gender, colour, religion, age, sexual orientation, marital status, social positioning, or any other improper grounds, by any requirements or regulations which cannot be fully and legally justified.
We want to assess the success of this policy in our surveys.  We would be grateful if you could complete the following questions about yourself.
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15. What is your gender?

TICK ONE ONLY
16. What is your age?

TICK ONE ONLY
17. To which of these groups do you consider you belong to?

TICK ONE ONLY
 
18. Do you have a disability?

TICK ONE ONLY
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20. Do you have any specific needs that you feel the Council could respond better to? e.g. braille, languages, access to buildings

TICK ONE ONLY
21.

To complete the survey please click once on SUBMIT below

Thank you for your time... your views are important to us!

If you would like to comment further on the Annual Report 2008-2009, please email DOSC@torfaen.gov.uk