Your comments concerning the service you received while using the facilities of the Customer Focus Division are very important to us. Would you please spare a few moments and complete this short survey which will help us to improve the service we are able to offer? Your answers should ONLY reflect the service you received through one of our Customer Centres, Call Torfaen, Social Services Referral Team, internet or correspondence e.g. letter Please select the appropriate answer(s) to each question.   The survey should only take a few minutes to complete. All information you provide will be treated in the strictest confidence and only used for general research purposes.

What was the date of contact (dd/mm/yyyy)?

Please complete your address details below.     House Name or Number:     Street Name:     Locality:     Postal Town:   --Please Select--BlaenavonCwmbranPontypool   Postcode (e.g. NP4 6YB):       Email Address:

How did you choose to contact us? SELECT ONE ONLY     Face-to-face Telephone Letter Online

Which Customer Care Centre did you use? SELECT ONE ONLY     Cwmbran Customer Centre   Pontypool Customer Centre Trevethin Customer Centre Blaenavon Customer Centre

Which online service did you use?     Torfaen.gov.uk   Webster.uk.net Webster Kiosk

How helpful was the Officer who answered your call or greeted you on the reception desk? = Very Helpful, = Very Unhelpful SELECT ONE ONLY

How long did you have to wait before an Officer dealt with your enquiry? SELECT ONE ONLY                                                                                                       Up to 5 minutes   6 to 10 minutes 11 to 15 minutes More than 15 minutes

What was the reason for your enquiry? TICK ALL THAT APPLY     Abandoned Vehicles   Complaint   Housing Application   Rent Adult Enquiry   Council Tax   Housing Grants   Right to Buy Benefits   Disabled Registration   Housing Repair   Special Collection Bus Pass   Drainage   Payments   Street Cleansing Business Rates   Electoral Registration   Pest Control   Street Lighting Car Badge   Highways   Planning   Trees & Hedges Care Payment   Homefinder   Recycling   Child Enquiry   Homelessness   Refuse     Other (please state):

Why did you chose to visit one of our Officers in person? TICK ALL THAT APPLY     Prefer to discuss issues face-to-face   To view documents To collect a form To make a payment To obtain information   Other (please state)

If you chose to visit one of our Officers in person, could we have dealt with your enquiry another way? TICK ALL THAT APPLY     By phone   By letter By using our website No, it required a personal visit

Was your enquiry dealt with fully today? TICK ONE ONLY     Yes No Ongoing   If your enquiry was not dealt with fully today or ongoing, please explain why: USE THE BOX BELOW

How satisfied are you with the Officer who dealt with your enquiry in respect of the following? = Very Satisfied, = Very Dissatisifed SELECT ONE OPTION ONLY FOR EACH STATEMENT                 Approachability             Attentiveness             Interest in you             Knowledge

How easy or difficult did you find it to understand the information you were given? = Very Easy, = Very Difficult SELECT ONE ONLY

How satisfied are you with your overall visit? = Very Satisfied, = Very Dissatisfied SELECT ONE ONLY

Are there any changes or recommendations that you feel would improve our service? USE THE SPACE BELOW

Torfaen County Borough Council is committed to achieving equality of opportunity as an employer and in all aspects of our business.  The Council will ensure that the community we serve and current and potential members of staff have an equal opportunity to access all our services.  The Council will seek to ensure that no one receives less favourable treatment on the grounds of disability, race, language, gender, colour, religion, age, sexual orientation, marital status, social positioning, or any other improper grounds, by any requirements or regulations which cannot be fully and legally justified. We want to assess the success of this policy in our Customer Satisfaction Surveys.  We would be grateful if you could complete the following questions about yourself.

What is your gender? TICK ONE ONLY     Male   Female Unspecified

What is your age? TICK ONE ONLY     16 or under   17-25 26-35 36-50 51-65 66-80 81+

To which of these groups do you consider you belong to? TICK ONE ONLY     White - British   White - Irish Mixed - White & Black Caribbean Mixed - White & Black African Mixed - White & Asian Asian or Asian British - Indian Asian or Asian British - Pakistani Asian or Asian British - Bangladeshi Black or Black British - Caribbean Black or Black British - African Chinese   Other (please specify)

Do you have a disability? TICK ONE ONLY     Yes   No I do not wish to disclose   If you have a disability please give details below:

Do you have any specific needs that you feel the Council could respond better to? e.g. braille, languages, access to buildings TICK ONE ONLY     Yes   No   Please state your specific needs below:

To complete the survey please click once on SUBMIT below Thank you for your time...your views are important to us!